The supply and sale of the products on the website “tinacanzanojewels.com” are regulated by these General Conditions of Sale. The products offered on tinacanzanojewels.com are sold directly by: Tina Canzano Gioielli of Concetta Canzano., P. IVA 07395520633  , with legal offices in Via S.Pasquale a Chiaia, 73 – 80121 Napoli.

Any information can be obtained tinacanzanojewels.com through our assistance service;  clients may write to info@tinacanzano.com and they will be promptly contacted by our client services.

  1. Requirements for Clients

To carry out orders on tinacanzanojewels.com the Clients must:

– Be Final Consumers

– Possess the necessary requisites for being able to stipulate legally binding contracts;

– have a valid E-mail address;

– Possess a credit card valid for payment: Visa, MasterCard, American Express, a PayPal account or a bank account.

  1. Limits to Responsibility

Tina Canzano Gioielli of Concetta Canzano publishes information on the site tinacanzanojewels.com with the aim of providing a service to its own clients. However, Tina Canzano Gioielli of Concetta Canzano declines any responsibility regarding possibile technical or actual inexactness and/or typographical inexactness. Following notification immediate correction of any such inexactness shall be carried out. Tina Canzano Gioielli of Concetta Canzano also reserves the right to make corrections and changes to the site tinacanzanojewels.com at any time that it believes this necessary, without warning. Tina Canzano Gioielli of Cocetta Canzano  declines any responsibilty regarding possibly problems, damage and risk that the user may encounter during use of the site. Tina Canzano Gioielli  of Concetta Canzano  guarantees that its own site tinacanzanojewels.com is protected according to the international standards foreseen for internet. If used correctly, the User is protected from the risk of viruses. Tina Canzano Gioielli of Concetta Canzano declines any responsibility regarding possible malfunctioning connected to the disactivation of the cookies in the User’s browser. Tina Canzano Gioielli of Concetta Canzano reserves the right to rectify/re-examine the terms and conditions contained in this legal note, through an adjournment of the same, at any time that it believes opportune, without any obligation to warn of such adjournments. The User is responsible for keeping to the terms contained in this legal notice, periodically controlling for possible adjournments, changes and corrections.

3.Prices and currency

Orders are processed in Euro and reflect the prices in Euro published on our site. Shipping costs are included throughout Italy for orders over € 80.00 including VAT. For orders less than € 80.00 VAT included shipping costs are € 20.00. For the countries of the European community the shipping costs are included for a cost above 120 €, for expenses lower than this amount the additional amount is € 30.00. For the rest of the countries the shipping cost is € 50.00 for purchases of less than € 180.00. For purchases that exceed this amount, shipping is free. Tina Canzano Gioielli reserves the right to update the prices indicated on the Site, without prejudice to the rights of the consumer with respect to the prices indicated at the time of the order. The offer and sale on the Website of the products comply with the provisions of Legislative Decree. n. 206/2005 (so-called Consumer Code), as amended, as well as those provided for by Legislative Decree 9 April 2003, n. 70. For purchases from countries outside the European Community the amount that will be charged to your credit card or your Paypal account may vary as it is based on fluctuating exchange rates and bank commissions. Tina Canzano Gioielli invites customers to contact their bank to request detailed information on exchange rates and bank commissions related to their transaction.  To help clients approximate the Euro value of their currency, our site has a currency convertor. The sum to be debited on the credit card or PayPal account may vary from the indicated conversion since it is based on the regime of fluctuating exchange rates and on banking commission. Tina Canzano Gioielli of Concetta Canzano invites clients to contact their own banking institutes to request detailed information on the exchange rates regarding their own transactions.

  1. How to stipulate a contract with Tina Canzano Gioielli of Concetta Canzano

To stipulate a purchasing contract with Tina Canzano Gioielli of Concetta Canzano  the Client must send their duly filled out telematic order request. Before sending a purchasing order, the Client shall be reminded of the main contractual and commercial conditions. The costs that the Client shall sustain for sending the poducts shall also be indicated. Once the purchasing request is received,  Tina Canzano Gioielli of Concetta Canzano shall send the Client an e-mail confirming reception of the order and containing a summary of the commercial conditions. This e-mail only confirms the reception of the purchasing order on the part of  Tina Canzano Gioielli of Concetta Canzano and does not equate to accepting the same. The purchasing contract shall be closed from the time of receiving payment for the products ordered.   Tina Canzano Gioielli of Concetta Canzano shall send the Client and e-mail confirming the closure of the contract and the dispatch of the products. The language for the purchasing contract shall be either Italian or English.

  1. Forms of payment

The following forms of payment are accepted by  Tina Canzano Gioielli  of Concetta Canzano :

5a. Credit Cards

It is possible to make purchases through Visa, Mastercard, American Express, JCB, Discoverer, Maestro or UnionPay. The clients of Tina Canzano Gioielli  of Concetta Canzano  are guaranteed the greatest security on purchases. The operators of the Client Services of  Tina Canzano Gioielli  of Concetta Canzano are in no way authorised to request or accept credit card numbers and/or validity codes.

(The orders are processed from Monday to Friday, with the following hours: 10.30-17.00. Orders made at the weekend will be processed from the following Monday).

5b. Bank Transfer

Chosing “BANK TRANSFER” as the method of payment the Client automatically sends a request of the order to Tina Canzano Gioielli  of Concetta Canzano. The reception of the order request is confirmed by an e-mail sent from Tina Canzano Gioielli  of Concetta Canzano  Client Services containing our banking details, after which the goods shall be set aside awaiting an e-mail copy of the receipt of payment, executed within 48 hours of receiving the request for the order. The order shall be despatched when the bank transfer to the account of   has been completed.

5c. Payment by PayPal

Chosing the PAYPAL payment method the client can pay directly through his or her PayPal account. Tina Canzano Gioielli  of Concetta Canzano reserves the right to send the goods to the address indicated on the account verified by Paypal.

  1. New Clients

We wish to remind our new Clients that   Tina Canzano Gioielli  of Concetta Canzano can request  Paypal to verify the transaction, also contacting  the bank of the other party, before effectuating the debiting of the client’s credit card. Such a verification could provoke some delay in sending your first order.

Tina Canzano Gioielli  of Concetta Canzano reserves the right to require New Clients accept dispatch of the goods to the invoicing address of the same.

  1. Non-execution of Orders

Tina Canzano Gioielli  of Concetta Canzano reserves the right to refuse an order for which Paypal is not able to receive verification on the part of a Client’s bank.

  1. Availability of Articles

The assortment present on tinacanzanojewels.com reflects the exact availability of every article for size and colour. In fact the internet site is connected to all the storerooms belonging to Tina Canzano Gioielli  of Concetta Canzano. Once an order request is received, the Ordering department of  Tina Canzano Gioielli  of Concetta Canzano reserves the right to check and reconfirm the availability of the articles purchased and the validity of the transaction by credit card. In the case that the articles ordered are not available, or if for some reason the order cannot be carried out as requested by the Client, the Ordering office of   shall communicate this immediately to the Client.

 

9.State of the order

Clients may receive information on the state of their orders by sending an e-mail to the address info@tinacanzano.com.
In the e-mail it is necessary to indicate the name and surname the order has been made by and the order number.

  1. Date of dispatch

Orders are sent by Tina Canzano Gioielli  of Concetta Canzano  from Monday to Friday between 10:00 and 13:00. Orders placed during the weekend shall be processed from the following Monday morning. Clients are asked to provide a delivery address in such a way as to be able to take consignment of the package and to indicate a contactable telephone or mobile number. Goods shall not be sent to P.O. boxes.

ARTICLES AVAILABLE: IMMEDIATE DISPATCH

Please note that during the period from the 8th to the 31th of August, shipments can be slowed down.

Orders of articles already available shall be sent on the first working day after the order is made, following confirmation of the availibility of the goods and the verification of the bank of new clients. During sales and promotion periods dispatches may require longer times.  Tina Canzano Gioielli  of Concetta Canzano reserves the right to postpone despatch in any and all cases of force majeure.

  1. Insurance of dispatched goods

Goods dispatched from Tina Canzano Gioielli   are insured free of charge for theft and accidental damage. Once the delivery reaches the destination and is accepted by the Client the insurance is no longer valid.

  1. Pre-orders

Our clients can order in advance articles which are foreseen to be in arrival in the following months. Such purchases are called Pre-orders.  Tina Canzano Gioielli  of Concetta Canzano shall debit the credit card at the time of the purchase of the Pre-order, even though the dispatch shall take place later in the season. In the case of Pre-orders that later become impossible to send, the corresponding sum shall be recredited to the credit card of the Client. In the case of PayPal payments the debiting shall be on the same day as the Pre-order. For Pre-orders paid by bank transfer the invoice shall me issued on the day that the sum arrives in the account of Tina Canzano Gioielli of Concetta Canzano. THE COUNTRY ON THE ADDRESS FOR DELIVERY OF PRE-ORDERS CANNOT BE ALTERED IN ANY WAY.

  1. Delivery of the order

All Clients that make an order establish a commercial relationship with Tina Canzano Gioielli  of Concetta Canzano  and undertake therefore to accept the delivery of their own package. If, for any reason, the Client refuses delivery of the dispatch or requests restitution to the sender, all costs of the dispatch, debited to Tina Canzano Gioielli  of Concetta Canzano  shall be deducted from the reimbursement due to the Client.

14.Materials

In compliance with Legislative Decree 206/2005 Article 6 every creation of Tina Canzano Gioielli is made with nickel-free material in 18ct gold, 9ct gold, .925 silver, bronze, precious and semi-precious stones, in full accordance with the current Italian and international norms. We should also remind Clients that on contact with acidic Ph, particularly perfumes or creams, all the metals tend to oxidise, especially bronze, become opaque or leave NON-HARMFUL dark coloured marks on the skin. Rhodium plating or Galvanic bath plating may not be permanent as they are applied to the surface of the objects and may therefore wear over time. It is possible to redo the plating later in the colour preferred. Products are made in Italy on the design and commercialisation exclusive of Tina Canzano Gioielli of Concetta Canzano .

  1. Commercial guarantee

Over and above the legal guarantee,  Tina Canzano Gioielli  of Concetta Canzano  is responsible for any possible defect or lack of conformity that shows itself within the term of 6 months from the delivery of the goods, as long as such a lack of conformity is declared within two months of its discovery and before the deadline of the term in the previous phrase. “.  This guarantee is not applicable if the lack of conformity is the result of use not in compliance with that specifically indicated in the description of the goods and the relative maintenence of the product. Alternatively, in cases of lack of conformity the Client can request, without expenses, repair or substitution of the purchased goods. The request must be sent by the Client by email to info@tinacanzano.com  sending a preliminary description and photograph of the defect found. Tina Canzano Gioielli of Concetta Canzano shall indicate its own range of solutions to the request within 7 working days of receiving the Client’s email and the relative methods for restitution and substitution.

15a. The Tina Canzano Gioielli is completely handmade by Italian craftsmen. The shades of color and any imperfections are seen as a compliment, as they are made with stones and / or natural elements. In order to maintain unchanged the quality of jewelery, we do not recommend contact with the water, perfumes or other abrasive agent. To prevent stones opaque, so to rid them of any impurities can pass a cotton cloth. a. Maintenance of the jewellery.A jewel worn with care, even daily, rarely requires extraordinary maintenance, especially if it is periodically cleaned with delicacy and stored appropriately when not in use.In normal daily use the external agents like the atmosphere, cosmetics, humidity and perspiration that come into contact with the jewellery may contribute to reducing its brightness both of the gold surfaces and of the gemstones and brilliants.The brightness of the jewellery, especially if only in metal (without stones or brilliants) can be easily maintained through the use of non-abraisive products specially designed used for cleaning in the jewellery trade. In fact, most of the commercial products for the cleaning of jewellery can be used without risks as long as they are used properly, even though it is opportune to pay attention to those that contain ammonia, alcohol, acids and chemical substances that can be too agressive.Rhodium plating  is a surface finish that tends to modify itself wear and it is possible that over time it can lose its effect. It is a surface treatment and therefore the abrasion of contact may cause the consequent reemergence of the colour of the natural base. In any case it is an easily restored surface treatment.

  1. Withdrawl from the contract

The Client has the right to cancel the sales contract, without penalty, within 14 days starting from the receipt of the goods. In cases where the Client intends to use the right of withdrawl they must communicate this to Tina Canzano Gioielli of Concetta Canzano and provide for the restitution of the goods, sending them, at their own expense, by post or courier to the same address they came from. To withdraw from the contract the Client can send an e-mail to the electronic post address support@tinacanzano.com, indicating their own coordinates, the number of the order, the date of purchase and the reason for cancellation. Tina Canzano Gioielli of Concetta Canzano  shall send confirmation via e-mail of having received the request for withdrawl.

To withdraw from a contract the Client can use the Withdrawl Form (conforming to the form type under Article 49, comma 4 of the Consumer’s Code) which is to be compiled and transmitted directly on-line through the site tinacanzanojewels.com, or to compile another type of explicit declaration of the decision to withdraw from the contract and send it to Tina Canzano Gioielli of Concetta Canzano. If the Client should choose to use the Withdrawl Form to be transmitted on-line directly on-line through  the site tinacanzanojewels.com, Tina Canzano Gioielli of Concetta Canzano  shall send confirmation by e-mail of the reception of the withdrawl request. Once withdrawl from the contract is effected, the Client must return the products to Tina Canzano Gioielli of Concetta Canzano, consigning them to a trustworthy courier for delivery, at the Client’s expense, within 14 days from the date that the Client communicated their decision to withdraw from the contract to Tina Canzano Gioielli of Concetta Canzano   . Besides respecting the deadlines and the methods described, the right to withdrawl is retained to be correctly carried out when the following conditions are met in their entirety:

16a. the Withdrawl Form or other explicit declaration of withdrawl from the contract must be correctly compiled and transmitted toTina Canzano Gioielli of Concetta Canzano within 14 days of receiving the products;

16b. the products must not have been used, worn or cleaned;

16c. the identification label must still be attached to the product with the single use seal, which constitutes an integral part of the goods;

16d. the products must be returned in their original packaging;

16e. the products must be delivered to the courier or sender within 14 days from when the Client communicated their intention to withdraw from the contract to Tina Canzano Gioielli of Concetta Canzano.

16f. the products must not be damaged.

  1. Effects of Withdrawl

The relevant sums shall be reimbursed in the shortest possible time . In any case, within fourteen (14) days of the date that Tina Canzano Gioielli of Concetta Canzano gained knowledge of the Client exercising their right to withdraw, Tina Canzano Gioielli of Concetta Canzano shall activate the reimbursement procedures, as soon as the correct implementation of the terms and conditions above have been confirmed.

If the methods and terms for the exercising the right to withdraw  have not been respected, (see letters a) e) and f) of the previous paragraph 16), the Client shall not have the right to reimbursement of the sum already transferred to Tina Canzano Gioielli of Concetta Canzano. Within 14 days of the sending the e-mail communicating non-acceptance of the withdrawl the Client may choose to re-obtain, at their expense, the products in the state they were returned to Tina Canzano Gioielli of Concetta Canzano. In the contrary case, Tina Canzano Gioielli of Concetta Canzano shall be able to keep the products, as well as the sum already paid for their purchase. If the conditions of letters b), c) and d) of the precious paragraph are not respected the Client shall not have the right to a full reimbursement of the sum already paid to Tina Canzano Gioielli of Concetta Canzano. In fact, the Client shall be responsible for the reduction of value of the products returned, consequent to a use other than that appartaining to the nature, characteristics and functioning of the products themselves. In this hypothesis, a percentage between 10 and 90 percent of the sum already paid to Tina Canzano Gioielli of Concetta Canzano  shall be detracted for the purchase of the products returned, according to what has been specifically communicated, via e-mail , by Tina Canzano Gioielli of Concetta Canzano.Within 14 days of the sending of the e-mail which communicates to the Client the sum detracted from the reimbursement, the Client may choose to reobtain, at their expense, the products in the state they were returned to Tina Canzano Gioielli of Concetta Canzano  , communicating this intent to    Tina Canzano Gioielli of Concetta Canzano itself, and following the method that shall be communicated by Tina Canzano Gioielli of Concetta Canzano for such an action. In the contrary case Tina Canzano Gioielli of Concetta Canzano shall keep the products and a sum corresponding to the percentage detracted from the reimbursement.

  1. Articles and images On-line

Tina Canzano Gioielli of Concetta Canzano declines any responsibility for the possibility that, because of a specific configuration of the computer used by the Client or its malfunctioning, the colours of products visualised on the site have slight differences to those of the originals. The images contained on the site tinacanzanojewels.com are the property of Tina Canzano Gioielli of Concetta Canzano Any non-authorised use of such images, or use not consented to on the part of Tina Canzano Gioielli of Concetta Canzano, shall be prosecuted under the law.

  1. Conditions of use of the site

When accessing the site tinacanzanojewels.com the users undertake to accept and agree to respect of all the conditions contained in this section. Tina Canzano Gioielli of Concetta Canzano reserves the right to request users that do not accept or do not intend to respect such terms, to abstain from using the website tinacanzanojewels.com. Access to the site and to the reative services is destined exclusively for personal use. Visualisation of the site tinacanzanojewels.com provides the Client information on the products proposed as well as the possibility of purchasing the same.

  1. Applicable law and resolution of controversies

Besides the application of the norms protecting consumers in your country, the present, these, General Conditions of Sale are regulated by Italian law, in particular the Legislative Decree of 6 September 2005 n°. 206, on the consumer’s code at the first Chapter “On Consumers’ rights in contracts” and by the Legislative Decree of 9 April 2003 n°. 70 on some aspects concerning electronic commerce.Moreover, the European Commission provides a platform for the alternative resolution of extra-juridical resolution of controversies, accessible on http://ec.europa.eu/odr.